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Congressman Collins questions Windstream on service


Washington, D.C. – Today, Congressman Doug Collins sent a letter to telecommunications provider Windstream regarding their unsatisfactory and substandard service to their customers in the Ninth District of Georgia. Congressman Collins is requesting information from the company, which received government money from the Phase II Connect America Fund, as well as preferred tax status from the IRS, on why their service continues to underperform in Northeast Georgia, despite the federal government’s involvement.


The full text of the letter is below:


Mr. Tony Thomas
President and Chief Executive Officer
4001 Rodney Parham Road
Little Rock, AR 72212

Dear Mr. Thomas, 

I am writing to you in regards to the hundreds upon hundreds of complaints my Congressional office has received regarding virtually every aspect of Windstream’s conduct in Northeast Georgia. While I firmly support free enterprise and believe the Federal Government’s role should be limited, the nature and consistency of the reports I have received leave me no choice but to write to you directly. Since elected to Congress, I’ve tried to work closely with your staff, sharing with them the nature of the complaints and urging their swift resolution. But over the past three years, the voices of my constituents and the appalling reports of your company’s behavior have only increased in volume and quantity. It’s time for Windstream to take my concerns, and those of your Northeast Georgia customers, seriously.  

Although Windstream is a private company, the telecommunications industry is both heavily regulated by the federal government and significantly dependent on federal grants and other forms of funding. Given these facts, Congressional oversight of your company’s actions in Northeast Georgia is more than merited. And I believe, compelled. I have no doubt this letter will go unheeded, as the complaints of thousands of your customers have also gone unheeded. But I was sent to Washington, D.C. to represent the hard working families in Northeast Georgia, and I will continue to persist until we reach resolution. 

As I’m sure you are aware, I’ve previously written to Chairman Wheeler with the Federal Communications Commission about Windstream’s acceptance of Phase II Connect America Funds and your lack of demonstrated ability to meet the upcoming benchmarks. In addition to the concerns I expressed in that letter, and shared with your staff, there have arisen several other areas of concern that I respectfully request you review and supply a response to me in a timely fashion. If you seek additional clarification to any of these questions, I encourage you to reach out to me directly, or my staff. I will, of course, be sharing this letter and your response to the thousands of frustrated and angry Windstream subscribers in Northeast Georgia.

1.       I am concerned that your networks in Northeast Georgia are at over-capacity. Would you agree with this assessment? If not, please provide documentation demonstrating that Northeast Georgia networks specifically are not operating at over-capacity. If they are, please outline your plan to address this situation.

2.       Please provide a detailed status update regarding Windstream’s progress upgrading your copper networks to modern fiber in Northeast Georgia. Specifically, what percentage of the copper network has been replaced and what is the timeline for full replacement with modern fiber?

3.       Of the fees that you currently collect from Windstream subscribers in Northeast Georgia, what percentage are being used to upgrade infrastructure in the same area as those subscribers reside?

4.       In 2014, Windstream was granted by the Internal Revenue Service Real Estate Investment Trust (REIT) status. Based on media reports at the time, Windstream’s tax savings from this change in status was estimated to cut your company debt by $3.2 billion and produce $115 million annually in free cash flow. What is your estimated tax savings to date from REIT status, and what percentage of that estimated savings have you invested in broadband upgrades, both nationally and specifically in Georgia.

I appreciate your review of these questions and I look forward to your prompt reply.


Doug Collins
Member of Congress



pinto colvig
-1 #1 pinto colvig 2016-02-11 17:15
ain't it funny how Republicans like this chameleon start to sound like Democrats (bring on the regulations!) when they realize their party's past actions have screwed the voters.
Michael Usry
+5 #2 Michael Usry 2016-02-11 17:43
I am pleased to see this finally getting some headlines in the public eye, and with our elected officials. I live and work from home in Big Canoe, and while many aspects of the area relieve stress, Internet service simply adds to the stress and financial expenditures each month. The dismal Internet support in Pickens County by TDS has to be fixed. While at least TDS did not apply, nor accept CAF funding, their infrastructure similar to Windstream is signifigantly oversubscribed. In my inquiries to obtain internet service, I am consistently told that they can't add any more subscribers on my loop, as it would impact the other subscribers who have already purchased their Internet service. When I inquire as to why all the homes have orange empty conduit, typically for fiber deployment through my neighborhood, the conversation goes silent.

This is 2016 and Internet is equal to electricity in the spirit of providing adequate access to information and expanding opportunities. Without it, many rural communities are being left behind, or at the very worst become strapped financially just to be able to get some Internet service. My family has only the option to purchase a wireless hotspot and spend hundreds of dollars a month for Internet service.

Again, Thanks for focusing on Windstream, but please sent the same letter to TDS for the Pickens County residents.
-2 #3 MisterMister 2016-02-17 16:56
Congress is the wrong venue, county government which holds the franchise is the responsible party. Also there is money and demographics involved. There is a SIGNIFICANT Fiber that actually goes through Pickens but seems VERY under utilized. ISP's should find ways to get that fiber spread through the county, or county develop internet service. This is as much a economic development issue as important as roads and water.

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